Detailer – Salt Lake City, UT

Detailer

TAC Air – Salt Lake City

Position Title:  Detailer, Part-Time PM Shift –  2:00 pm – 10:00 pm

Reports To: Detail Manager

Expectations for All Employees:

Supports the organization’s mission, vision, and values by applying the principals of trust, honesty, respect, integrity, and commitment. Must adhere to company’s culture by following all company guidelines with regard to safety, security and compliance.

Position Summary:

Under the direction of the Detail Manager. To provide detail services for vehicles and aircraft in the most efficient, safe and effective manner possible with the highest regard for customer service.

Primary Duties and Responsibilities include but not limited to:

1. Detail Aircraft –

2. Detail Automobiles –

3. Customer Service – Responsible for assisting passengers and pilots in any way possible giving direction and constant support; always offering additional services and exceeding customer expectations.

4. Promotion of Services – Maintains a good understanding of all services provided by company and promote these services to customers.

5. Attitude — Always work with a cooperative attitude and the ability to work well with co-workers. Have flexibility in all assigned duties and job assignments as given by supervisor or manager.

6. Facility – Responsible for keeping work areas, hangars and ramp clean and neat.

7. Equipment – Operate equipment safely, understand and utilize all safety equipment. Report all maintenance issues to your supervisors.

8. Performs physically-demanding tasks effectively using the safest and most efficient method possible.

9. Maintains professional and technical knowledge by periodically attending training sessions and taking proficiency exams.

10. Cooperates with fellow employees.

11. Maintains flexibility with job assignments.

12. Remains alert to safety and security issues at all times.

13. Annual recurrent training.

14. Maintain safe work habits and measures at all times.

15. Understand that this position may expose the employee to hazardous noise levels, chemicals, fumes and machinery.

16. Understand this position requires outside work in all kinds of weather conditions.

17. Understand the position is entry-level requiring operation of motor vehicles.

Qualifications/Skills:

1. Must be able to lift 75 pounds.

2. Must have a basic understanding of mathematics.

Customer Service Representative – Provo, UT

Jobs_CSR_2Position Title:  Customer Service Representative-Provo

Reports to:      Customer Service Manager

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.

Positions Summary:

To provide support for our customers and pilots and to assist all service departments in the most efficient, safe and effective manner possible with the highest regard for customer service.

Primary Duties and Responsibilities include but not limited to:

  1. Welcomes customers by greeting them, smiling, using their name and/or introducing him/herself.
  2. Handles multiple tasks including answering the phones, helping customers at the counter, arranging catering/hotel/transportation, processing fuel tickets and communicating over radio devices.
  3. Updates TFBO throughout the shift to reflect all daily activity.
  4. Evaluates and anticipates customers’ needs by looking ahead, checking the TFBO, CRM and communicating with fellow employees.
  1. Collects payment from customers for services rendered and/or goods purchased.
  2. Maintains appearance of the lobby, kitchen and restrooms.  Restocks customer items as needed.
  3. Maintains highest levels of client confidentiality.
  1. Processes all pending invoices while researching and updating information on any remaining pending items.
  2. Follows all batch out and reconciliation possesses and procedures.
  3. Builds daily rental car log to distribute to line personnel.
  4. Follows established procedures for handling lost and found items.
  1. Ensures all crew cars are accounted for and logged out properly.
  2. Makes suggestions to improve current situations.
  3. Maintains professional and technical knowledge by periodically attending training sessions and taking proficiency exams.
  4. Maintains professional manner and high level of customer service at all times.
  5. Maintains professional personal appearance. Wear only TAC Air issued uniform in clean, pressed and properly fitting condition. Business dress applies to shoes and jewelry. Accessories should be minimal. Excellent personal hygiene must be maintained.
  6. Maintains flexibility with job assignments and scheduling requirements.
  7. Works as a team by cooperating with fellow employees, respecting fellow co-workers and communicating information to keep everyone updated.
  8. Maintains excellence in honesty and integrity in the workplace.

Qualifications/ Skills

  • Must be able to stand for most of the shift.
  • Must have a great attitude and smile with confidence. Team skills are required with awesome communication and follow-up. Must be able to listen and multi-task.

Ground Service Equipment Mechanic – Provo, UT

 

Job Description: Performs a variety of duties related to the general servicing of aircraft, aircraft crews/passengers and baggage/cargo. Provide outstanding customer service by working as a part of a customer service oriented team; responsible for performing duties related to the general servicing of aircraft (oil and gas); communicating, interacting with and assisting customers; assisting in general upkeep of line service area, lobby and refreshment bar area; must adhere to the company’s culture by following all company guidelines with regard to safety, security and compliance.

Preferred: Prefer candidate that will be a team player, has a passion for outstanding customer service, exhibits good communication and interpersonal skills, has good problem solving abilities, is dependable, has the ability to multi-task, is able to take instruction and work well independently and has a general knowledge of various aircraft servicing and experience with aircraft ground equipment.

Additional Information:

  • Full Time / Part Time position
  • Will work as GSE Mechanic with line duties as needed

Basic Qualifications:

  • High school diploma or GED
  • Valid driver’s license
  • At least 18 years of age

Director of Maintenance – Centennial (APA) Airport, Englewood , Colorado

Position Title:  Director of Maintenance

Reports to:  General Manager

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality and security.

Position Summary:

The work of a Director of Maintenance consists of all tasks generally recognized as, but not limited to, a mechanic’s work on or about aircraft, its component parts, and related equipment. Director of Maintenance may be required to inspect and test systems, component parts used in their work, and sign for the work performed.  They must be capable of performing their work satisfactorily to the company standards and FAA safety standards.  All Directors of Maintenance are required to be thoroughly familiar with the requirements of the Repair Station Manual, 14 Code of Federal Regulations, Airworthiness Directives and Advisory Circulars, Manufacturer’s Service Letters and Bulletins, and Engineering Orders. The basic inspection system requires mechanics to initial the work performed by them on the Discrepancy Action Card/ or Report, prior to submitting the item to the inspector for final acceptance.  Director or Maintenance may be required to instruct less experienced employees.  It is the responsibility of the technician completing the task to seek out the inspector and have the work inspected.

Primary Duties and Responsibilities include, but are not limited to:

  1. Ensures that all employees follow the company’s prescribed safety, quality, and security practices in the performance of their duties.
  2. Performs maintenance and repairs on the aircraft for which he/she is assigned and qualified.
  3. Conducts preliminary, hidden damage, in progress, and final inspections of articles processed by the Repair Station and record results as outlined in the Repair Station Manual.
  4. Keeps own work areas clean. Returns all equipment and tools checked out at end of work shift and repositioned in assigned area.
  5. Reports all inoperative or faulty equipment to the General Manager.
  6. Ensures that any item repaired, replaced, or maintained that could create leakage of fluids or affect system operation in any way, will have an operational check of such system(s) and an inspection for leakage prior to release for return to service. All leak and operational checks will be annotated in the corrective action block of the Discrepancy Action Card or Discrepancy Action Report.
  7. Ensuring that all parts removed from aircraft to facilitate other work such as cowlings, access panels, seats, etc., are properly identified and stored in a segregated manner to facilitate proper re-assembly. Ensuring that all Repair Station personnel use appropriate covers, shields, caps and plugs, etc. on items to prevent damage to paint and upholstery, and to prevent entry of foreign matter into items or components.
  8. Ensures that proper documentation is used when performing maintenance tasks.
  9. Completes all paperwork for the maintenance he/she performs.
  10. Ensures that hangar workshops and other areas assigned are maintained in an orderly manner.
  11. Accomplish tasks as assigned or delegated by the General Manager.
  12. Will have an adequate tool kit.

Qualifications/ Competencies

Must be trained on the Airframes or Power Plants, either formally or on the job training, as required.

Prefer 10 Years of experience on Gulfstream Aircraft.

Prefer Gulfstream G450/G550 Training.

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Interpersonal Skills – Focuses on solving conflict through positive collaboration, maintains confidentiality, keeps emotions under control, remains open to others’ ideas, and tries new things.

Customer Service Representative – Salt Lake City, UT

Jobs_CSR_2Position Title:  Customer Service Representative – Salt Lake City

Reports to:      Customer Service Manager

Shift(s) Available:  All Shifts – Full Time – Part Time – AM and PM – Weekends

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.

Positions Summary:

To provide support for our customers and pilots and to assist all service departments in the most efficient, safe and effective manner possible with the highest regard for customer service.

Primary Duties and Responsibilities include but not limited to:

  1. Welcomes customers by greeting them, smiling, using their name and/or introducing him/herself.
  2. Handles multiple tasks including answering the phones, helping customers at the counter, arranging catering/hotel/transportation, processing fuel tickets and communicating over radio devices.
  3. Updates TotalFBO throughout the shift to reflect all daily activity.
  4. Evaluates and anticipates customers’ needs by looking ahead, checking the TotalFBO, CRM and communicating with fellow employees.
  5. Collects payment from customers for services rendered and/or goods purchased.
  6. Maintains appearance of the lobby, kitchen and restrooms.  Restocks customer items as needed.
  7. Maintains highest levels of client confidentiality.
  8. Processes all pending invoices while researching and updating information on any remaining pending items.
  9. Follows all batch out and reconciliation possesses and procedures.
  10. Builds daily rental car log to distribute to line personnel.
  11. Follows established procedures for handling lost and found items.
  12. Ensures all crew cars are accounted for and logged out properly.
  13. Makes suggestions to improve current situations.
  14. Maintains professional and technical knowledge by periodically attending training sessions and taking proficiency exams.
  15. Maintains professional manner and high level of customer service at all times.
  16. Maintains professional personal appearance. Wear only TAC Air issued uniform in clean, pressed and properly fitting condition. Business dress applies to shoes and jewelry. Accessories should be minimal. Excellent personal hygiene must be maintained.
  17. Maintains flexibility with job assignments and scheduling requirements.
  18. Works as a team by cooperating with fellow employees, respecting fellow co-workers and communicating information to keep everyone updated.
  19. Maintains excellence in honesty and integrity in the workplace.

Qualifications/ Skills

  • Must be able to stand for most of the shift.
  • Must have a great attitude and smile with confidence. Team skills are required with awesome communication and follow-up. Must be able to listen and multi-task.

A P Mechanic – Salt Lake City, UT

Airframe and Powerplant Mechanic

Salt Lake City, UT

Job Description:

Work as part of a customer-service oriented team to perform airframe and power plant repairs and maintenance work on a variety of aircraft. Must adhere to company’s culture by following all company guidelines with regard to safety, security and compliance.

Preferred: Prefer candidate that has a passion for providing outstanding customer service, that is a team player, and that works well with minimal supervision; general aviation experience preferred but not required

Basic Qualifications:

  • Available for call outs on some nights and rotating weekends.
  • Licensed A&P Mechanic
  • High school diploma or GED
  • At least 18 years of age
  • Valid driver’s license

Inspection Technician – Aurora, OR

Position Title: Inspection Technician

Reports to:      Director of Maintenance

 

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality and security.

 

Positions Summary:

The work of an inspection technician consists of any and all tasks generally recognized as, but not limited to, a mechanic’s inspection of maintenance work performed on an aircraft and which is identified as a Required Inspection Item (RII). In addition to inspection responsibilities the individual may also perform, if so qualified, the duties of a mechanic/technician.

 

Primary Duties and Responsibilities include but not limited to:

 

  1. Performs inspection of maintenance performed by another qualified mechanic/technician or approved maintenance facility.
  2. Keeps own work areas clean. Return all equipment and tools checked out at end of work shift.
  3. Report all inoperative or faulty equipment to the Maintenance Supervisor in charge.
  4. Completes all paperwork for the inspections/maintenance he performs.
  5. Assures that hangar workshops, and other areas assigned are maintained in an orderly manner.
  6. Will have an adequate tool kit.

 

 

Qualifications/ Competencies

 

Must hold a valid Airframe, Power Plant or A & P Certificates as appropriate.

 

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

 

 

A P Mechanic – Aurora, OR

Airframe and Powerplant Mechanic

Aurora, OR

Job Description:

Work as part of a customer-service oriented team to perform airframe and power plant repairs and maintenance work on a variety of aircraft. Must adhere to company’s culture by following all company guidelines with regard to safety, security and compliance.

Preferred: Prefer candidate that has a passion for providing outstanding customer service, that is a team player, and that works well with minimal supervision; general aviation experience preferred but not required

Basic Qualifications:

  • Available for call outs on some nights and rotating weekends.
  • Licensed A&P Mechanic
  • High school diploma or GED
  • At least 18 years of age
  • Valid driver’s license

General Manager – Aircraft Maintenance, Salt Lake City

Position Title:  General Manager – Aircraft Maintenance, Salt Lake City, Utah

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality and security.

Positions Summary:

The GM of Aircraft Maintenance is responsible for the overall business operations of the Maintenance department.

Primary Duties and Responsibilities include but not limited to:

 

  1. Responsible for the profitability and productivity of the maintenance department.
  2. Responsible for project/workflow management.
  3. Create, refine and document processes, including but not limited to those processes related to quality, security, profitability, and customer service.
  4. Coordinate closely with the DOM, especially with regard to all regulatory, personnel and company fleet issues.
  5. Responsible for managing the personnel in the maintenance department.
  6. Responsible for sales and marketing initiatives.
  7. Manage accounts receivable. Create processes to keep receivable balances at the lowest possible level.
  8. To provide adequate training, equipment, materials and competent personnel pertinent to the operation in order that it may comply with all applicable Code of Federal Regulations (14 CFR) and manufacturer’s recommendations.
  9. To ascertain that adequate fire fighting equipment is available.
  10. To establish standards to ascertain that adequate safety and environmental precautions are observed.
  11. To coordinate with the Chief Inspector and establish procedures to determine the need for original and recurrent training of personnel, consistent with the work to be performed. Establish liaison with Air Carriers respecting applicable 14 CFR requirements, when work for Air Carriers is to be performed.
  12. Promotes the organization in industry associations.
  13. Enforces company and customer policies and procedures including safety, quality, and security programs. Any corrective actions due to internal or external audits are addressed and implemented in an acceptable time frame.
  14. Reviews all departmental job descriptions annually to ensure position responsibilities and qualifications requirements are documented, practical, appropriate, and achievable. Any changes in expectations, competencies, and responsibilities will be addressed regardless of technical and regulatory proficiency requirements.
  15. Reviews the qualification of all maintenance personnel and determines the need for, and advises them of additional training requirements which they should meet. Arrange for and schedule on-the- job or formal training, as required.
  16. Responsible for determining the abilities of the maintenance supervisors and managers and shall provide enough of them for all phases of repair activities.
  17. Ensures all departments function as a system and not as isolated entities.
  18. Coordinates with other company department heads.
  19. The duties and responsibilities may be delegated as necessary; however, such delegation does not relieve him or her of the overall responsibility.
  20. g Communicate any appropriate issues with the proper regulatory authority regarding issues of safety and quality.
  21. Responsible for identifying, evaluating and implementing mandates from external sources ensuring compliance with these mandates when performing assigned duties.
  22. Advises the Finance Department of budget require­ments when requested.
  23. Informs the Accountable Executive of any performance needs of the management system.
  24. Manages customer relations and monitors customer satisfaction through surveys and other alternative methods.

Qualifications/ Competencies

Business Management – Is familiar with and can design and execute processes to support business operations and growth.

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Communication and Interpersonal Skills – Focuses on solving conflict through positive collaboration, maintains confidentiality, keeps emotions under control, remains open to others’ ideas and tries new things.

Managing People – Exhibits confidence in self and others, inspires and motivates, take responsibility for subordinates’ activities, provides performance feedback, fosters quality and safety in all operations.

Required – Ten Years Experience Managing an Aircraft Maintenance Shop.