Chief Pilot, Salt Lake City

KeystoneManagement

 

Position Title:  Chief Pilot, Salt Lake City

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality and security.

Positions Summary:

The Chief Pilot is responsible for operational and administrative oversight of the entire pilot group. The Chief Pilot is also required to maintain a liaison with the Director of Operations and Flight Operations Manager in all operational matters.  The Chief Pilot will work with the VP of Flight Operations and the Director of Operations on pilot matters ranging from operations and training scheduling to pilot manning and pay issues.  The Chief Pilot is responsible to ensure the Keystone Aviation pilot corps is ready to support all company flying operations.  Minimum of two years FAR part 135 experience highly desired.

Primary Duties and Responsibilities include but not limited to:

Meets the qualifications required by FAR 119.71(c).

  1. Ensures compliance with applicable rules, regulations, and organizational standards including all department managerial responsibilities regarding the Safety and Quality Management Systems. Identify any deficiencies, develop, implement, and verify preventative and corrective measures and will be held accountable for quality and safety results. Communicate any appropriate issues with the proper regulatory authority regarding issues of safety and quality.
  2. With the VP of Flight Operations and the Director of Operations, the Chief Pilot is responsible for pilot corps employment and evaluation matters.
  3. Performs duties as a flight crewmember when required.
  4. Promotes the organization in industry associations.
  5. Has overall responsibility for the day to day and long range scheduling and efficient utilization of the pilot group and aircraft.
  6. Coordinates training needs and scheduling to ensure that adequately trained pilots are available for all trip needs. Executes direct oversight of the operations training department.
  7. Ensures a properly qualified Pilot-in-Command and Second-in-Command (when required) is designated for each flight.
  8. Works closely with the Director of Maintenance to ensure that aircraft maintenance problems do not unnecessarily disrupt scheduled flight operations.
  9. Enforces company and customer policies and procedures including safety, quality, and security programs. Any corrective actions due to internal or external audits are addressed and implemented in an acceptable time frame.
  10. Reviews all departmental job descriptions annually to ensure position responsibilities and qualifications requirements are documented, practical, appropriate, and achievable. Any changes in expectations, competencies, and responsibilities will be addressed regardless of technical and regulatory proficiency requirements.
  11. Ensures all departments function as a system and not as isolated entities.
  12. Responsible for identifying, evaluating and implementing mandates from external sources ensuring compliance with these mandates when performing assigned duties.
  13. Supports the Quality Management System and ensures operations meet or exceed external audit requirements (ARG/US, Wyvern, EJM/NetJets, etc.)
  14. Manages customer relations and monitors customer satisfaction through surveys and other alternative methods.
  15. Is responsible for aircraft charts and related publications.
  16. Designates check airmen and aircraft flight instructors. Executes direct oversight of the Check Airmen program.
  17. Is responsible with the Director of Maintenance for preparing and submitting the Mechanical Interruption Summary Report required by FAR 135.417.
  18. Shall participate in the investigation of, and make a report to the VP of Flight Operations and Director of Operations on any aircraft accident, reportable incident, records discrepancy, or airman flight violation.
  19. Is responsible, with the Director of Operations, for ensuring that pilot records are maintained to FAA standards.
  20. Ensures that a copy of each load manifest is retained at the crew base for a minimum of 30 days.
  21. Is responsible for the aircrafts’ “stores” and other expendables used with the aircraft.
  22. Administers the Lead Pilot program.

Qualifications/ Competencies

Program Management – Effectively balances pilot requirements and desires against company goals and mission. Supports the COO, VP of Flight Operations, and Director of Operations in ensuring safe, effective, and efficient use of company time and resources.   Effectively coordinates activities across several company organizations including aircraft management, sales, and maintenance.

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Interpersonal Skills – Focuses on solving conflict through positive collaboration, maintains confidentiality, keeps emotions under control, remains open to others’ ideas and tries new things.

Managing People – Exhibits confidence in self and others, inspires and motivates, takes responsibility for subordinates’ activities, provides performance feedback, fosters quality and safety in all operations.

 

Line Service Supervisor – Provo, UT

Position Title: Line Service Supervisor, 2nd Shift

Reports to:      Line Service Manager and Line Service Duty Manager

 

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.

 

 

Positions Summary:

Supervises Line Service Technicians ensuring they provide ground support for aircraft in the most efficient, safe and effective manner possible with the highest regard for customer service.

 

Primary Duties and Responsibilities include but not limited to:

 

  1. Aircraft – Responsible for the supervision of movement, placement, storage, servicing and fueling aircraft.
  2. Fuel – Responsible for the supervision of moving fuel, maintaining quality control of fuel, receiving fuel, disposing of fuel and completing applicable paperwork.
  3. Communicates any employee issues to Line Service Manager or Line Service Duty Manager.
  4. Comply with all regulatory, legal, and Safety Management System requirements.
  5. Performs other duties as assigned.

 

Qualifications/ Competencies

 

To perform the job successfully, the Line Service Supervisor should demonstrate the following:

 

Customer Service – Responsible for assisting passengers and pilots in any way possible giving directions and constant support, always offering additional services and exceeding customer expectations.

 

Interpersonal Skills – Focuses on solving conflict, not blaming, maintains confidentiality, keeps emotions under control, remains open to others’ ideas and tries new things.

 

Physical Requirements

 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch, or crawl; talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

 

Environmental Requirements

 

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.

 

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

 

Keystone Aviation, a TAC Air company, is “The Complete Solution” for your aviation needs. For almost 20 years, Keystone Aviation has been a premier provider of aircraft charter, management, maintenance, and sales and brokerage services. We enhance your business and elevate your personal life. For more information, go to www.keystoneaviation.com.
Keystone Aviation is an Equal Opportunity Employer

 

Airline Customer Service Agent – Provo, UT

Reports to:      Line Manager

Status:               Full Time, Weekends Required

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.

Positions Summary:

Customer Service Agent must possess the ability to provide quality Customer Service to customers wishing to travel and utilize the baggage/cargo service at the airport location.  Part-time position with a possibility of going full-time.  Sunday is required every other week, and availability  must be flexible.

Primary Duties and Responsibilities include but not limited to:

Cultivate and maintain positive relationships with all Internal and External Customers to ensure the carriers success.

  1. Handles all   aspects of ticketing and checking in of Customers by operating a computerized point-of-sale system, boarding, baggage service and reservations.
    1. Handles all cash and credit card transactions in the purchase/refunds of tickets
    2. Have the ability to resolve Customer complaints in a satisfactory manner.
  2. Be able to handle situations in a timely manner which may include over sales, delayed or cancelled flights, and any issued revolving around lost/damaged luggage.
  3. Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company’s information system as required.
    1. Comply with all regulatory, legal, and Safety Management System requirements.
  4. Performs other duties as assigned.

Qualifications/ Competencies

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

  1. Interpersonal Skills – Focuses on solving conflict, not blaming, maintains confidentiality, keeps emotions under control, remains open to others’ ideas and tries new things.
  2. High School diploma, GED or equivalent.
    1. A Secured Identification Display Area (SIDA) badge is required for the security access.

Physical Requirements

While performing the duties of this job, the employee must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40-50 pounds on raised surfaces. Must maintain well groomed appearance and meet uniform appearance standards.

Environmental Requirements

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Customer Service Representative – Salt Lake City, UT

Jobs_CSR_2Position Title:  Customer Service Representative – Salt Lake City

Reports to:      Customer Service Manager

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.

Positions Summary:

To provide support for our customers and pilots and to assist all service departments in the most efficient, safe and effective manner possible with the highest regard for customer service.

Primary Duties and Responsibilities include but not limited to:

  1. Welcomes customers by greeting them, smiling, using their name and/or introducing him/herself.
  2. Handles multiple tasks including answering the phones, helping customers at the counter, arranging catering/hotel/transportation, processing fuel tickets and communicating over radio devices.
  3. Updates TotalFBO throughout the shift to reflect all daily activity.
  4. Evaluates and anticipates customers’ needs by looking ahead, checking the TotalFBO, CRM and communicating with fellow employees.
  5. Collects payment from customers for services rendered and/or goods purchased.
  6. Maintains appearance of the lobby, kitchen and restrooms.  Restocks customer items as needed.
  7. Maintains highest levels of client confidentiality.
  8. Processes all pending invoices while researching and updating information on any remaining pending items.
  9. Follows all batch out and reconciliation possesses and procedures.
  10. Builds daily rental car log to distribute to line personnel.
  11. Follows established procedures for handling lost and found items.
  12. Ensures all crew cars are accounted for and logged out properly.
  13. Makes suggestions to improve current situations.
  14. Maintains professional and technical knowledge by periodically attending training sessions and taking proficiency exams.
  15. Maintains professional manner and high level of customer service at all times.
  16. Maintains professional personal appearance. Wear only TAC Air issued uniform in clean, pressed and properly fitting condition. Business dress applies to shoes and jewelry. Accessories should be minimal. Excellent personal hygiene must be maintained.
  17. Maintains flexibility with job assignments and scheduling requirements.
  18. Works as a team by cooperating with fellow employees, respecting fellow co-workers and communicating information to keep everyone updated.
  19. Maintains excellence in honesty and integrity in the workplace.

Qualifications/ Skills

  • Must be able to stand for most of the shift.
  • Must have a great attitude and smile with confidence. Team skills are required with awesome communication and follow-up. Must be able to listen and multi-task.

Customer Service Representative – Provo, UT

Jobs_CSR_2Position Title:  Customer Service Representative-Provo

Reports to:      Customer Service Manager

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.

Positions Summary:

To provide support for our customers and pilots and to assist all service departments in the most efficient, safe and effective manner possible with the highest regard for customer service.

Primary Duties and Responsibilities include but not limited to:

  1. Welcomes customers by greeting them, smiling, using their name and/or introducing him/herself.
  2. Handles multiple tasks including answering the phones, helping customers at the counter, arranging catering/hotel/transportation, processing fuel tickets and communicating over radio devices.
  3. Updates TFBO throughout the shift to reflect all daily activity.
  4. Evaluates and anticipates customers’ needs by looking ahead, checking the TFBO, CRM and communicating with fellow employees.
  1. Collects payment from customers for services rendered and/or goods purchased.
  2. Maintains appearance of the lobby, kitchen and restrooms.  Restocks customer items as needed.
  3. Maintains highest levels of client confidentiality.
  1. Processes all pending invoices while researching and updating information on any remaining pending items.
  2. Follows all batch out and reconciliation possesses and procedures.
  3. Builds daily rental car log to distribute to line personnel.
  4. Follows established procedures for handling lost and found items.
  1. Ensures all crew cars are accounted for and logged out properly.
  2. Makes suggestions to improve current situations.
  3. Maintains professional and technical knowledge by periodically attending training sessions and taking proficiency exams.
  4. Maintains professional manner and high level of customer service at all times.
  5. Maintains professional personal appearance. Wear only TAC Air issued uniform in clean, pressed and properly fitting condition. Business dress applies to shoes and jewelry. Accessories should be minimal. Excellent personal hygiene must be maintained.
  6. Maintains flexibility with job assignments and scheduling requirements.
  7. Works as a team by cooperating with fellow employees, respecting fellow co-workers and communicating information to keep everyone updated.
  8. Maintains excellence in honesty and integrity in the workplace.

Qualifications/ Skills

  • Must be able to stand for most of the shift.
  • Must have a great attitude and smile with confidence. Team skills are required with awesome communication and follow-up. Must be able to listen and multi-task.

Line Service Technician – Salt Lake City

Line Service Technician

TAC Air – Salt Lake City

Position Title: Line Service Technician

Reports To: Line Supervisor

Expectations for All Employees:

Supports the organization’s mission, vision, and values by applying the principals of trust, honesty, respect, integrity, and commitment. Must adhere to company’s culture by following all company guidelines with regard to safety, security and compliance.

Position Summary:

Under the direction of the Line Supervisor. To provide ground support for aircraft in the most efficient, safe and effective manner possible with the highest regard for customer service.

Primary Duties and Responsibilities include but not limited to:

1. Aircraft – Responsible for the movement, placement, storage, detailing and fueling of aircraft.

2. Fuel – Responsible for moving fuel, maintaining quality control of fuel, receiving fuel, disposing of fuel and completing applicable paperwork.

3. Customer Service – Responsible for assisting passengers and pilots in any way possible giving direction and constant support; always offering additional services and exceeding customer expectations.

4. Promotion of Services – Maintains a good understanding of all services provided by company and promote these services to customers.

5. Attitude — Always work with a cooperative attitude and the ability to work well with co-workers. Have flexibility in all assigned duties and job assignments as given by supervisor or manager.

6. Facility – Responsible for keeping work areas, hangars and ramp clean and neat.

7. Equipment – Operate equipment safely, understand and utilize all safety equipment. Report all maintenance issues to your supervisors.

8. Performs physically-demanding tasks effectively using the safest and most efficient method possible.

9. Maintains professional and technical knowledge by periodically attending training sessions and taking proficiency exams.

10. Cooperates with fellow employees.

11. Maintains flexibility with job assignments.

12. Remains alert to safety and security issues at all times.

13. Annual recurrent training.

14. Maintain safe work habits and measures at all times.

15. Understand that this position may expose the employee to hazardous noise levels, chemicals, fumes and machinery.

16. Understand this position requires outside work in all kinds of weather conditions.

17. Understand the position is entry-level requiring operation of motor vehicles.

Qualifications/Skills:

1. Must be able to lift 75 pounds.

2. Must have a basic understanding of mathematics.

Inspection Technician – Aurora, OR

Position Title: Inspection Technician

Reports to:      Director of Maintenance

 

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality and security.

 

Positions Summary:

The work of an inspection technician consists of any and all tasks generally recognized as, but not limited to, a mechanic’s inspection of maintenance work performed on an aircraft and which is identified as a Required Inspection Item (RII). In addition to inspection responsibilities the individual may also perform, if so qualified, the duties of a mechanic/technician.

 

Primary Duties and Responsibilities include but not limited to:

 

  1. Performs inspection of maintenance performed by another qualified mechanic/technician or approved maintenance facility.
  2. Keeps own work areas clean. Return all equipment and tools checked out at end of work shift.
  3. Report all inoperative or faulty equipment to the Maintenance Supervisor in charge.
  4. Completes all paperwork for the inspections/maintenance he performs.
  5. Assures that hangar workshops, and other areas assigned are maintained in an orderly manner.
  6. Will have an adequate tool kit.

 

 

Qualifications/ Competencies

 

Must hold a valid Airframe, Power Plant or A & P Certificates as appropriate.

 

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

 

 

A P Mechanic – Salt Lake City, UT

Airframe and Powerplant Mechanic

Salt Lake City, UT

Job Description:

Work as part of a customer-service oriented team to perform airframe and power plant repairs and maintenance work on a variety of aircraft. Must adhere to company’s culture by following all company guidelines with regard to safety, security and compliance.

Preferred: Prefer candidate that has a passion for providing outstanding customer service, that is a team player, and that works well with minimal supervision; general aviation experience preferred but not required

Basic Qualifications:

  • Available for call outs on some nights and rotating weekends.
  • Licensed A&P Mechanic
  • High school diploma or GED
  • At least 18 years of age
  • Valid driver’s license

Shipping / Receiving Clerk – Salt Lake City, UT

Position Title

Shipping/Receiving Clerk – Salt Lake City, UT

Job Title

Shipping/Receiving Clerk

Job Description

Provides accurate and timely shipping and receiving, accurate stocking and overall cleanliness of warehouse; responsible for HAZMAT shipping; inspects incoming freight for damage; works with incoming and outgoing cores in order to secure proper return; must adhere to company’s culture by following all company guidelines with regard to safety, security and compliance.

Preferred: Prefer candidate that will be a team player, has a passion for outstanding customer service, exhibits good communication and interpersonal skills, has good problem solving abilities, is dependable, has the ability to lift 75 lbs.

Basic Qualifications

High school diploma or GED
Valid driver’s license
At least 18 years of age