General Manager – Aircraft Maintenance, Salt Lake City

Position Title:  General Manager – Aircraft Maintenance, Salt Lake City, Utah

Expectations for All Employees:

All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality and security.

Positions Summary:

The GM of Aircraft Maintenance is responsible for the overall business operations of the Maintenance department.

Primary Duties and Responsibilities include but not limited to:


  1. Responsible for the profitability and productivity of the maintenance department.
  2. Responsible for project/workflow management.
  3. Create, refine and document processes, including but not limited to those processes related to quality, security, profitability, and customer service.
  4. Coordinate closely with the DOM, especially with regard to all regulatory, personnel and company fleet issues.
  5. Responsible for managing the personnel in the maintenance department.
  6. Responsible for sales and marketing initiatives.
  7. Manage accounts receivable. Create processes to keep receivable balances at the lowest possible level.
  8. To provide adequate training, equipment, materials and competent personnel pertinent to the operation in order that it may comply with all applicable Code of Federal Regulations (14 CFR) and manufacturer’s recommendations.
  9. To ascertain that adequate fire fighting equipment is available.
  10. To establish standards to ascertain that adequate safety and environmental precautions are observed.
  11. To coordinate with the Chief Inspector and establish procedures to determine the need for original and recurrent training of personnel, consistent with the work to be performed. Establish liaison with Air Carriers respecting applicable 14 CFR requirements, when work for Air Carriers is to be performed.
  12. Promotes the organization in industry associations.
  13. Enforces company and customer policies and procedures including safety, quality, and security programs. Any corrective actions due to internal or external audits are addressed and implemented in an acceptable time frame.
  14. Reviews all departmental job descriptions annually to ensure position responsibilities and qualifications requirements are documented, practical, appropriate, and achievable. Any changes in expectations, competencies, and responsibilities will be addressed regardless of technical and regulatory proficiency requirements.
  15. Reviews the qualification of all maintenance personnel and determines the need for, and advises them of additional training requirements which they should meet. Arrange for and schedule on-the- job or formal training, as required.
  16. Responsible for determining the abilities of the maintenance supervisors and managers and shall provide enough of them for all phases of repair activities.
  17. Ensures all departments function as a system and not as isolated entities.
  18. Coordinates with other company department heads.
  19. The duties and responsibilities may be delegated as necessary; however, such delegation does not relieve him or her of the overall responsibility.
  20. g Communicate any appropriate issues with the proper regulatory authority regarding issues of safety and quality.
  21. Responsible for identifying, evaluating and implementing mandates from external sources ensuring compliance with these mandates when performing assigned duties.
  22. Advises the Finance Department of budget require­ments when requested.
  23. Informs the Accountable Executive of any performance needs of the management system.
  24. Manages customer relations and monitors customer satisfaction through surveys and other alternative methods.

Qualifications/ Competencies

Business Management – Is familiar with and can design and execute processes to support business operations and growth.

Customer Service – Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Communication and Interpersonal Skills – Focuses on solving conflict through positive collaboration, maintains confidentiality, keeps emotions under control, remains open to others’ ideas and tries new things.

Managing People – Exhibits confidence in self and others, inspires and motivates, take responsibility for subordinates’ activities, provides performance feedback, fosters quality and safety in all operations.

Required – Ten Years Experience Managing an Aircraft Maintenance Shop.